Transparent purchase and refund terms.

This Refund Policy applies to paid XERIA digital software licenses and recurring subscription plans purchased through our authorized checkout channels. Where your purchase is processed through Paddle, Paddle acts as merchant of record for the transaction and may administer refunds in accordance with the transaction details, this policy, Paddle requirements, and applicable law.

1. Digital Software Licenses

XERIA is downloadable software delivered digitally. Following a successful purchase, the license is generated and sent electronically to the email address associated with the transaction.

Because access to digital software can be provided shortly after purchase, refund eligibility may depend on the circumstances of the request, product usage or activation status, technical findings, and any mandatory consumer rights that apply.

2. Initial Purchase Refund Requests

You may contact us to request a refund within 14 days of an initial paid purchase. We will assess the request fairly, particularly where:

• you purchased the wrong license plan and have not meaningfully used the licensed software;
• you experience a verified technical problem that prevents normal licensed use and we cannot provide a reasonable resolution;
• you were charged more than once for the same intended purchase; or
• a refund is required under applicable consumer protection law.

Refund requests outside this period may still be considered where required by law or where exceptional circumstances justify review.

3. Subscription Renewals and Cancellation

Monthly, 6-month, annual, and 5-year subscription plans renew automatically at their applicable billing intervals unless cancelled before the next renewal date.

Cancelling a subscription prevents future renewals but does not automatically create a refund for amounts already charged. Refund requests relating to a renewal payment will be reviewed based on the circumstances, including duplicate or erroneous billing and applicable consumer rights.

4. Duplicate, Incorrect, or Unauthorized Payments

If you believe you were charged twice, charged an incorrect amount, or charged without your authorization, contact us promptly with sufficient transaction details. We will review the issue and, where appropriate, coordinate with the payment provider to resolve or refund the transaction.

5. Technical Problems

Before issuing a refund for a reported technical issue, we may request reasonable information needed to diagnose the problem, such as the software version, operating system, license status, error description, or relevant diagnostic information. We will not require the contents of your PDF documents merely to review a licensing or technical refund request.

6. How to Submit a Refund Request

Send your request to support@xeriasoft.com using the email address associated with your purchase wherever possible. Please include:

• your purchase email address;
• the purchase date and selected plan;
• the transaction or receipt reference, if available; and
• a brief explanation of the reason for your request.

7. Refund Processing

Approved refunds are processed through the original payment channel wherever possible. Processing times may vary depending on the payment method, payment provider, banking network, and region. Refund approval does not guarantee immediate appearance of funds in your account.

8. Mandatory Consumer Rights

Nothing in this Refund Policy limits any statutory cancellation, withdrawal, refund, or other consumer right that cannot lawfully be excluded or restricted in your jurisdiction.

9. Contact